Thank you for choosing The CS Legacy.

1. No Refund Policy

All purchases made on The CS Legacy are final and non-refundable once the purchased Course, Test Series, Mentorship or other digital service has been successfully provided/accessed.

Refunds will not be provided due to:

• Change of mind after purchase.
• Failure to attend or participate in mentorship sessions or meetings.
• Failure to submit tests or complete the Course.
• Personal, academic, professional or scheduling reasons.
• Inability or unwillingness to continue the Course.
• Joining another Course, Test Series or Mentorship programme.
• Not using the purchased Course or Content.
• Dissatisfaction with marks, evaluation, faculty, teaching methodology or study material.
• Failure to achieve a particular rank, marks, exemption or examination result.
• Missing classes, meetings, deadlines or assessments.
• Any other reason not specifically covered under the limited exceptions below.

Once access has been successfully provided, no cancellation or refund shall ordinarily be permitted.

2. Limited Exception — Non-Delivery of Access

If payment has been successfully completed but the purchased Course/Service is not provided due to a technical or system error attributable to The CS Legacy, the Student must contact us with the relevant transaction details.

If access is not provided within 7 days from the date of successful payment, despite the Student contacting us and providing the required information, the case may be reviewed for a refund.

3. Duplicate Payment

If the same purchase is accidentally charged more than once due to a payment-gateway or system error, the duplicate payment may be refunded after verification.

4. Technical Issues

Before considering any refund request, the Student may be required to provide:

• Transaction ID;
• Registered mobile number/email;
• Screenshot or other evidence of the issue;
• Course/Service purchased; and
• Any other information reasonably required for verification.

Issues caused by the Student’s device, internet connection, browser, third-party applications or failure to follow provided instructions shall not automatically qualify for a refund.

5. Cancellation Due to Misconduct

The CS Legacy reserves the right to suspend, restrict or cancel a Student’s access to any Course, Test Series, Mentorship, meeting, community or other service in case of misconduct.

Misconduct includes, but is not limited to:

• Abusive, vulgar, offensive or inappropriate language.
• Threatening, harassing or disrespectful behaviour towards faculty, mentors, staff or students.
• Repeatedly disrupting classes, meetings or student communities.
• Making knowingly false, malicious or defamatory statements.
• Misusing official communication channels.
• Sharing or misusing Course Content or another person’s account.
• Any conduct that negatively affects the learning environment, safety, reputation or functioning of The CS Legacy.

Depending on the seriousness of the conduct, CS Legacy may issue a warning, remove the Student from a session/group, suspend access or cancel/terminate access to the purchased service.

Where access is cancelled or terminated due to misconduct, no refund shall ordinarily be provided, subject to applicable law.

6. Refund Processing

Where a refund is approved under this Policy or is otherwise required by applicable law, it will generally be processed to the original payment method within 5–7 business days after approval, subject to payment-gateway and banking timelines.

7. Final Acknowledgement

By purchasing any Course, Test Series, Mentorship or other service from The CS Legacy, the Student confirms that they have read and accepted this Refund & Cancellation Policy.

Nothing in this Policy is intended to exclude or restrict any mandatory statutory right or remedy available to a consumer under applicable law.